This Privacy Notice describes the types of personal information we may collect, how we may use this information and when (under certain circumstances) we may disclose this information. This Privacy Notice also details the steps we have taken to secure your personal information. By visiting our Site, you accept the practices described in this Privacy Notice.
We are not responsible for the content on, or privacy practices of, any non-TOMS web site to which this Site links or that links to this Site.
TOMS will not collect any personal information about you except when specifically and knowingly provided by you. Examples of such information are name, shipping and billing addresses, phone number, email address, credit card information and customer preference data. Examples of ways in which we may collect such information from you include the following:
TOMS may transfer your personal information between TOMS Shoes, LLC and TOMS EMEA B.V. Wherever your personal information is transferred, TOMS will (i) comply with all applicable laws and (ii) take reasonable steps to safeguard the privacy of your personal information.
We do not sell or rent information about our customers and all information provided to TOMS remains confidential, except that:
We endeavor to make shopping on the Site easy, secure and worry-free. We have taken several measures, including being PCI DSS compliant, so that your order and your credit card information are safe and secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with the main browser applications available on the market, and the Site's security has been tested & verified by expert security providers.
SSL is considered the industry standard and is among the leading solutions available to encrypt online transactions. Your personal information including your name, credit card number and address is encrypted so that it cannot be read as it is transmitted over the Internet. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, any information you transmit to us is sent at your own risk.
Certain parts of our Site require cookies. To adjust your browser settings so as to accept or reject cookies from us or from any other websites, please consult the "Help" section of your browser application. You can find out more information about cookies at: www.allaboutcookies.org. One of our service providers is Omniture by Adobe. For further information, including how to opt out, consult Omniture's privacy procedures at: http://www.adobe.com/privacy
Note that by disabling cookies, you may not be able to shop from this Site. However, you can still place orders over the telephone by contacting our customer service number at +0-800-028-1816.
The Fair Credit Billing Act states that your bank cannot hold you liable for more than $50.00 of fraudulent credit card charges. If your bank does hold you liable for any amount up to the full $50.00, TOMS will cover the entire liability, up to the full $50.00.
If you suspect unauthorized use of your credit card, you must notify your credit card according to its reporting rules and procedures.
Please note that TOMS will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at TOMS online shopping while using our secure server.
We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will remove that child's personal information from our files.
You can (a) access, correct, suppress, or update your personal information; (b) stop receiving emails from us by clicking on the opt out message provided in the communication or emailing newsletters@TOMS.com; (c) stop us monitoring whether you open and/or click on URLs in TOMS e-mails by clicking on the opt out message provided in the communication or emailing newsletters@TOMS.com; and/or (d) disable your account to prevent any future purchases through that account. You can also make these requests by emailing your request to TOMS Customer Support department at firstname.lastname@example.org. Please clearly label the subject line "Opt Out / Corrections," and do not email your credit-card number or other sensitive information. In specific circumstances, proof of identity and payment might be required.
The majority of information that we collect is obtained through our Site, and this Privacy Notice applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Protecting Your Information section above for more information). Note that all calls are recorded for for training/customer service purposes and to provide evidence of possible transactions. Calls are retained for a period determined by TOMS.
We may change our Privacy Notice from time-to-time. We encourage you to refer to this Privacy Notice on an ongoing basis so that you understand our current Privacy Notice.
We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at email@example.com.